Service Delivery is increasingly becoming a strategic scorecard for hospital performance. This calls for an urgent need to improve moments of encounter and provide total healthcare experience to our patients.
This programme is designed to help healthcare organisations develop, implement and achieve a total healthcare experience for their clients. It will eliminate the “Attitude Virus” and ignite commitment for breakthrough performance. It will also develop a synergy of dedicated people with passion for excellence, to make the desired impact in the delivery of healthcare services in hospitals.
By the end of the programme, participants will be able to identify key drivers of customer satisfaction. Operational plans will be developed based on informed decisions that will meet clients’ expectations.
Who Should Attend?
Clinical and Non Clinical Frontline staffs in Hospitals and Clinics.
Duration: Three Days