Healthcare is experiencing its own form of paradigm paralysis, -refusing to acknowledge the legitimacy of the expectations of customers.
As with all paradigm shifts, the power base and economic rewards will change and control will pass to those who can successfully adapt.
Health Care Providers works within the context of the larger society of which it is a part. The essence of the health care profession and also the role this plays in society cannot change, but the form in which the essence is made manifest must change.
Hospitals and Health Care Providers must put up a new wardrobe in response to the changing season.
We must adopt a mindset of measurement for improvement not a measurement for judgment.